Who supplies the cleaning products and equipment?
We bring our own supplies and equipment, and we use eco-friendly products wherever possible. Each home we clean has a new cleaning bag with a fresh set of microfiber towels, terry towels and mop head that is used only in that home on that day. We ask that you have a toilet brush in each bathroom, as we do not carry toilet brushes with us.
Will the same people be cleaning my home every time?
We assign two cleaners to your home. Most of the time the same cleaning person will be cleaning your home. In case your primary cleaner has a heavy work schedule, is on vacation, or ill, we have your alternate cleaner available who knows your home and your cleaning preferences.
What are your hours?
Our office hours are Monday through Friday 8:30 a.m. – 3 p.m., and our cleaning hours are 9 a.m. – 3 p.m. Mondays through Fridays, and Saturdays 9 a.m. – 12 p.m.
Our cleaners work mostly solo, cleaning one or two homes daily. For initial cleans and larger homes or post-construction/movein/moveout cleanings, we send a team or two or three cleaners as needed. The arrival time for the first clean of the day is between 9-9:30 a.m. Because we can only estimate how long it will take to clean each home, we are unable to commit to a specific time of arrival, other than the first clean of the day. If you’d like to be at home during the cleaning, or to let the cleaner(s) in, we make every effort to accommodate your schedule.
Are you insured?
Yes, we carry liability, bonding and workers’ comp insurances.
What happens if my cleaning falls on a holiday?
We do not clean on the following holidays when they fall on a weekday:
New Years Day
Memorial Day
Independence Day
Thanksgiving Day
Christmas Day and the day after Christmas (Dec. 25-26)
We will phone or email you before a cleaning visit that falls on a holiday, to schedule your cleaning at an available time that is convenient for you. If you are going on vacation, or need to cancel a scheduled cleaning, we ask that you give us a minimum of a week’s notice in advance.
Should I be home during the cleaning?
Most of our customers are not at home when we clean. If you prefer to be at home while it is being cleaned, we will be happy to work around you. If you will not be home at the time of your cleaning, we can work that out in several ways. Some customers give us a code to enter the house through a garage door. Many customers supply us with a spare key to their home. (For security, all keys are coded with an alpha-numeric code and kept in a locked key safe when not in use. Only our office staff have access to our key codes). Some customers place a key in a certain location – under the back doormat, in a mailbox, etc. You can also purchase a lockbox (like the ones that real estate agents use) and leave the key in it on your scheduled cleaning day.
What do I do with my indoor pets?
We are pet-friendly and will be happy to clean your home while your pets are in the house. We do not let any pets in or out of the house during the housecleaning. If you have any aggressive pets, please keep them in a secured area that we will not need access to, such as a crate, or in the garage, for the duration of the cleaning.
What if I want a special product used in my home?
Please let us know if you want a special product used in your home, how to use it if it requires instructions, and leave it on the kitchen counter for us (just let us know where it’s kept, if it’s a Swiffer or vacuum.) If you’d like it used every cleaning, we will highlight it on your client record as a special request and we will notify you if the product supply is low.
How do I pay for my housecleaning?
Payment is expected at the time of service. Please leave cash or a check made out to Belle Home Housecleaning on your kitchen table/counter.
What if I am not satisfied?
Our goal is to do your cleaning just the way you’d like it done, every time. If there is ever anything you are dissatisfied with, please call us within 24 hours of your cleaning. We will be happy to redo any work that was not done to your satisfaction. We guarantee your satisfaction with our services.
What if I need to cancel or reschedule a cleaning?
We understand that things happen, and we appreciate as much advance notice as possible when you need to reschedule a cleaning. Please try to avoid rescheduling on the day of your cleaning unless it is an emergency. If our cleaner(s) go to your home on the scheduled date and cannot access your home to clean it, you will be charged a $25 lockout fee.
What if I have a special cleaning request?
Call us and let us know what you’d like done, and we will let you know if we can do it, and will give you a price for the service. Some examples of special services are:
- Refrigerator cleaning
- Oven cleaning
- “Spring” cleaning
- Pre- and post-party cleaning
- Movein/moveout cleaning
- Seasonal cottage cleanings
