How may we help you?

• We will send you a friendly reminder via email 3 days before your cleaning and a reminder text 1 day before your cleaning.
• We suggest picking up your home as much as possible (removing clothes from floor, paperwork from tables, etc.) before your cleaning, to get the most value from our service.
• On cleaning day, your assigned Housecleaning Tech (or team, if it's your first time with us) will arrive and get right to work cleaning the surfaces in your home. After cleaning, we do a walkthrough of the rooms cleaned, using our 50-point checklist to ensure that everything has been cleaned per our quality standards.
• We do a final check, dispose of your garbage into your bins, pack up our cleaning supplies and equipment and lock the door behind us (unless instructed otherwise).
• Payment is easy — when your cleaner clocks out of your home, your preferred credit card will automatically be charged. You can view your invoices, and see your cleaning schedule right on your customer portal.
• When your cleaner clocks out, the system will email you a one-click scorecard. When you get a chance, we ask if you might let us know how we're doing so we may adjust anything we need to in order to meet and exceed your expectations.

We offer two service options:

Standard Service

Most customers choose our Standard plan. Your home is cared for by a small team that services your area, so you may see different trained cleaners from time to time. This helps us keep schedules reliable and ensures your cleaning is never missed due to vacations, illness, or time off.

Dedicated Cleaner Service

If having the same cleaner each visit is important to you, we offer a Dedicated Cleaner option. With this plan, one primary cleaner (and one trained backup) is assigned to your home for consistency.

Whichever option you choose, your home's notes and preferences are always on file so every visit meets the same Belle Home standards.

You don't need to provide anything for us to use, except for a toilet brush (for sanitary reasons we do not bring them with us). We bring our own supplies and HEPA filtration vacuum cleaners, and we use eco-friendly products wherever possible in your home and provide your Housecleaning Technician with a fresh set of microfiber towels and mop heads for each home that she cleans.

You don't need to be home during your cleaning — many of our customers aren't. We're also used to working around people, pets, and work-from-home setups. If you won't be home, we offer easy options: we can provide a lockbox for your key, or you can give us a door or garage code. Some customers leave a key in a designated spot, though that's less secure. Whatever works best for you, we'll make it easy.

We are pet-friendly and will be happy to clean your home while your indoor pets are in the house (just let us know if they are escape artists, so we will take extra care when entering and leaving your home!) If you have any aggressive pets, please keep them in a secured area that we will not need access to, such as a crate, or in the garage, for the duration of the cleaning. (Note: We do not let any pets in or out of the house during the housecleaning, and we do not clean pet waste.)

Our goal is to do your cleaning just the way you'd like it done, every time. If you are dissatisfied with anything we've cleaned for you, please call us within 24 hours of your cleaning. We will send a Housecleaning Technician to your home to redo any work that was not done to your satisfaction.

Just contact our office and let us know what you'd like done. Many requests are easy for us to accommodate, from small preferences (like using your vacuum or focusing on certain areas) to larger add-on services. We'll let you know what's possible and provide pricing if additional time is needed.

Examples of add-on or specialty cleanings include refrigerator and oven cleaning, deep or seasonal cleaning, interior window washing, move-in/move-out cleaning, pre- and post-party cleaning, and seasonal cottage cleanings. We always welcome suggestions and feedback.

We require at least 24 hours' notice to cancel ("skip") a scheduled cleaning. If less than 24 hours' notice is given (and it is not an emergency or sudden illness), a $50 skip fee will be charged to help offset the cleaner's lost wages for the reserved time. If you reschedule instead of cancel, the fee is waived.

When a cleaning is skipped, the longer gap between visits temporarily moves the next visit into the next frequency tier. The first cleaning after a skipped visit will include a one-time adjustment:

• Biweekly customers: 10% adjustment on the next cleaning only
• Monthly customers: 20% adjustment on the next cleaning only

We process payment on your preferred credit or debit card after your service is provided and your cleaner has clocked out of your cleaning. You can access your invoices and change/update your credit card right on your Customer Portal. We accept Mastercard, Visa, Discover and American Express.

Tipping is optional, but very much appreciated by your Cleaning Tech! You can leave a cash tip, call the office to add a tip by credit card (we can even set up a recurring tip if you'd like), or simply write an amount on the tip line in the scorecard we email after each cleaning. However you choose to tip, your Tech is always grateful!

We do not clean on the following holidays when they fall on a weekday:

• New Year's Day (January 1)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Labor Day (first Monday in September)
• Thanksgiving Day (last Thursday in November) and the day after Thanksgiving
• Christmas Day (December 25) and the day after Christmas (December 26)

We will contact you prior to a cleaning visit that falls on a holiday, to schedule your cleaning at an available time either before or after the holiday.

Yes, we are insured and bonded, and carry Workers Comp.

Our office hours are Mondays through Fridays 8 a.m. – 4:00 p.m. and our cleanings take place between 8:30 a.m. – 4:30 p.m.